Behind the Scene Girls

Contract Summary

Includes: Special Event Booking and Reservation Fee/Deposit

You have been booked and reserved for the event date specified below. This is a contract confirming payment of your Reservation Fee and the booking of your event.

This contract covers the cost of travel for day of services and any trials if booked.

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After signing, you will receive a confirmation email of your signing of this contract listing the terms you agreed to today.

Your signature of this contract is your agreement to the terms below.

The Client's signature of this contract equates understanding that the terms of this contract may change at any time with or without advanced notice to clients.

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Payment Terms

100% of Reservation Fee is due on date of booking.

Reservation Fee will be sent via invoice to the email address given when signing.

I agree to provide BTSG with complete payment for all of my services listed on my invoice of services for services rendered.

• Payment for all services is expected on or before the day of the event.

• Service pricing and packages are subject to change or be altered at any time with advanced notice to clients who have already booked.

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We accept cash and card for payment options. We do not accept check payments.

• All credit card processing, and invoice payment is done through Square, Inc. [US]​.

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Reservation Fee/Refund Policy

Please be advised that a Reservation Fee is required for all reservations before any services can be performed. Your date has not been booked until we receive payment and a signed contract.

• The Client will receive an invoice for the reservation fee, via the email used to sign this contract, and it is expected to be paid within 3 days to reserve your day.

• Your day will have a temporary hold for 3 days after signing this contract to reserve us for your event.

  • After 3 days your day will become available to other inquiries.

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This fee only covers the travel fee of your total invoice

• This fee is non-refundable.

In the event that we have extenuating circumstances that prevent us from servicing your event, The Client will be issued a full refund of the reservation fee, and we will do our best to set you up with a new beauty team.

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Trials

All trials are held on-site (home, hotel, etc).

Trials are not required.

A virtual trial will take place should you opt out of a trial.

The Reservation Fee does not cover the cost of the trial.

Trials are non-refundable.

20% Gratuity is required to be paid for trials as well.

Trials cancelled less than 1 week in advance are subject to a 50% cancellation Fee

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Cancellation Policy

Services canceled with less than 1 month before the event date are to be paid for, and will be charged whether the client receives the services or not.

• All scheduled services (on the day of the event) MUST be paid for.

• Services canceled day of, still need to be paid for except under extenuating circumstances approved by the Team Coordinator only.

• Events canceled less than 2 weeks before the event date are subject to a $150.00 cancellation fee.

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In the event of a cancellation or date change due to COVID-19 the following policy applies:​

• We will do our best to reschedule the event date.

• If we cannot reschedule or a cancellation is made, we will issue a refund of the Reservation Fee excluding any travel/booking/product fees used and any completed trials/services that have been paid for.

• Events canceled due to COVID-19 related reasons must be made at least 3 weeks before the event date to receive a refund.

Any change in services after a quote has been provided is subject to a price change as all quotes are provided on a party-to-party basis, dependent upon the initial party size when first inquiring.

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Collecting Unpaid Payments

A valid credit card number will be required for all bookings, and should be saved when prompted at the checkout screen.

By signing this contract, The Client agrees to allow us to charge your credit card only in the event of:

• Cancellations after the 1 month deadline

  • (Will be charged on event day, client may still choose to pay cash on day of)

• The 2 month cancellation fee

• If services are rendered and The Client or a member of the group have refused provide payment.

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• Before any charges* are made, The Client will be made verbally aware (at time of event) or will receive an email stating that we will be charging the card on file to collect any unpaid payments.

  • *Charges - cancellations after 1 month deadline, 2 month cancellation fee, and unpaid services

• Refusal to save a credit card on file with us will be deemed as a breach of contract and allow BTSG to terminate the contract and/or seek legal remedies. ​

• We will take all measures possible to inform The Client of any unpaid balances, and give appropriate time to make a payment before the card on file is charged.

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Credit card numbers will be saved within our processing software, Square, Inc. [US].

Square's full security policy for encryption and fraud-protection can be viewed here.

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Event Terms

Preparation:

​All clients should have clean, dry hair and faces at the time of their appointment.

• ​Clients are to show up with DRY hair, unless otherwise discussed with a team coordinator.

  • Clients who arrive with wet hair, without being scheduled for it, will be subject to a $25 blow drying fee.

• All clients should arrive on time for their scheduled appointments.​​

  • Clients more than 10 mins late for their appointment, forfeit their appointment time until everyone else has been worked on.

• All clients/participants ​in the service room who are not in service must wear a mask as required by law. ​

• All clients must wear a mask during hair and nail services, but may take them off during Makeup services only.​

  • Learn more about how face masks can help at the Centers for Disease Control and Prevention website, CDC.gov.​

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Final Invoice/Schedule of Services:

​A Final Invoice will be sent 1 month before the event date. All services listed on the invoice are to be paid for and cannot be canceled after this point.

• The Final Invoice will base the headcount on the Client Participation form on your Event Planning Checklist.​

  • The Client Participation form details each clients hair and skin needs.

• The Client will still be held responsible for all services on this invoice regardless if the client receives them or not.

  • Any changes in services must be for an equal or greater value.

• Final changes to the headcount should be made by updating the "Client Participation" form under Event Guest Email in your Event Planning Checklist.

  • ALL FINAL CHANGES are to be made by the "Final Headcount"​ date listed on your Event Planning Checklist.

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A Final Schedule will be sent 1 month before the event date. ​

• Any schedule placement requests should be made within 1 week of receiving the email. ​

  • Not all requests can be accommodated but we will do our best to meet your every need!

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​Bookings made with less than 1 month before the event will typically receive their Final Invoice/Schedule no later than 10 days before the event date.

• The quoted list of services or last discussed number of women and services needed will be used for the final head count for Final Invoices

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Event touch ups:

​In the event that you would like our team to stay after services for touch ups, there will be a $50 fee per technician scheduled for your event.

• (ex. If you have 3 technicians providing services for your event the cost of the event touch ups will be $150.)

• The $50 rate for event touch ups is for a 2 hour wait period.

  • If we need to wait longer than 2 hours for the touch ups to be completed, it will be subject to a higher fee. Please discuss further with us about wait times and pricing.

• If you are not ready for the Event Touch Ups to start at the scheduled time, you will either be charged for additional time or will forfeit your service time without refund.

  • When scheduling your Event Touch Ups, you will be asked if you would like to accept charges for extended Event Touch Ups or if you plan to forfeit the service in the event that you are not able to participate during the scheduled window. 

• Event touch ups should be discussed and planned before the day-of event.

  • Event touch ups requested day-of the event may not be honored as we may not have the time in our schedules.

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Gratuity:

A minimum 20% gratuity will be added to each invoice.

• Gratuity can be paid with cash or credit/debit cards. However cash is the preferred method.​

• As of 01/01/2021 Final Invoices will include a 20% gratuity. 

• The Final Invoice will list gratuity as part of the service pricing, and will also list a grand total at the bottom. 

  • Gratuity can be paid by each client individually, or as a single payment from one person. ​

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Parking:

​Is expected to be paid by the client if totals over $5.00.

• (Ex. Parking Garage, Hotel Garage, Meter Parking)

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Permissions:

​I give BTSG permission to photograph me and all other guests reserved with my party and allow them to use these photographs on their website, Facebook page, and future marketing of their business.

• If there is concern with this permission, please bring it to the attention of the Team Coordinator to work out accommodations.

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Acknowledgements/Waiver of Liability

I understand that it is my responsibility to let my technician know of any sensitivities or allergies that I or any of my party members have prior to the day of booking.

• I understand that the use of makeup and hair products, such as, but not limited to, eye and face powders, and hair sprays and gels may have varying effects based on my skin sensitivities such as redness, burning, and swelling of the skin, as such, I agree to hold BTSG harmless.

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I acknowledge that I have read this contract and Waiver of Liability carefully and understand its meaning and I am voluntarily releasing the above named parties from these liabilities arising out of my booking of their services.

*Last edited on 04/13/2022